1 withdrawal period

The consumer has a period of seven ) clear days from the withdrawal of the product or delivery of the product to his home to exercise his right of withdrawal or possession of the last batch or when the order is composed of several lots or goods.


2 Exclusions of the right of withdrawal

Can not be the object of a right of retraction:

  • Goods that are quickly perishable or can deteriorate rapidly (open drinks);
  • Services fully performed if the consumer has given his express prior agreement to their performance, and acknowledged that he would lose his right of withdrawal after performance of the contract;
  • Goods specially manufactured or customized at the request of the consumer;
  • Well sealed that can not be returned for health or hygiene reasons and has been unsealed by the consumer after delivery (eg food, sealed package, CD, DVD, video games etc. );
  • Audio or video recordings or software sealed, unsealed after delivery;
  • Digital content not provided on a physical medium if performance has begun with the prior express consent of the consumer;
  • Alcoholic beverages whose delivery is deferred beyond 30 days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional,
  • out well whose nature is no longer identifiable after delivery, because mixed inseparably with other products.


3 Terms of withdrawal

To retract the customer can:

  • download the standard withdrawal form, print and complete and send to .
  • write to IVORIAN MARKET on Free Paper to inform him of his intention to withdraw to Customer Service Cocody Riviera Palmeraie Rue Minister, Abidjan - Ivory Coast . 
  • contact customer service : (+225) 22 49 51 87. 
  • The document of retraction must include at least the name and surname of the customer and its order number and invoice.


4 Terms and conditions of return

In accordance with the regulations in force, "the consumer returns or returns the goods to the professional or a person designated by the latter, without undue delay and, at the latest, within seven (7) days of the communication of his decision to retract , unless the professional proposes to recover these goods himself. »The product must be returned by the customer, # at his expense (unless he opts for the free return via IVORIAN MARKET carrier - recommended to avoid theft and loss) #, in its original and complete condition (accessories , notice, etc.) must be accompanied by the purchase invoice, to the address indicated on the return form.

The responsibility of the consumer can be engaged only in case of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of these goods ". Items returned incomplete, damaged or damaged, having been in contact with dangerous chemicals, or in a state of dirt as they are unsaleable because they have been depreciated will be returned to the customer; its responsibility may, if necessary, be incurred. Original packaging must be carefully protected to prevent damage by being packaged and stowed in strong and adequate cartons. Similarly, any service provided on behalf of the client, and with his agreement, before theexpiry of seven ) days can not be refunded. The customer is responsible for the proper delivery of products including the ad valorem insurance of these products.


5 Terms of repayment

In case of exercise of the right of withdrawal by the customer in accordance with the applicable regulations, IVORIAN MARKET agrees to refund the customer within a period of (14) fourteen days from the first of the following dates :

  • Receipt of the property in its entirety,
  • Receipt of proof of shipment of the entire property (mentioning the shipper, the consignee and the product shipped).

The refund is made according to the same method of payment as that used by the customer, except in case of request to the contrary of the customer (request to have). In case of option to have it, it can not be refunded against its value in cash, and will be valid for one year from its issue. In case of partial use of credit, the balance will remain available to the customer under the same conditions as the original credit. The customer is informed that the reimbursement of the costs related to the initial delivery will be made in proportion to the weight of the returned items. Thus, if the customer returns the totality of the goods composing his order, it will be refunded of the totality of the initial delivery costs. If at the time of order, the Customer has benefited from a promotional advantage, it will be refunded at the price thathe actually paid or should have been paid if he no longer meets the conditions to benefit from it.

Similarly, in the event of exercising the right of withdrawal on a product that has benefited from a fidelity advantage credited to the loyalty program, the benefits granted will be immediately debited from the loyalty account.